For a little more information: I've used vTask to create a number of automation programs.
-Use user input to generate a letter
-automated an invoice payment process (Takes info from a vendor's invoice, gathers info from business systems, and populates spreadsheet that's sent to billing to cut checks)
-impvoved manual process from 12/hour to 162/hour

(I know, sounds unbelievable)
-automated referral of accounts to outside vendors